Welcome to Rapt In Memories. These Terms and Conditions govern your use of our website raptinmemories.com.au, and the purchase of our personalised photo-wrapped urns. By accessing our website and placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

1. General Terms

1.1 Eligibility: By using our website, you confirm that you are at least 18 years of age or have the legal authority to enter into a binding agreement.

1.2 Account Registration: To place an order, you may be required to create an account. You agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Modification of Terms: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

1. Orders and Payments

2.1 Product Customization: Our urns are personalized with the photos, names, dates, and other details you provide. You are responsible for ensuring that all customization details are accurate and appropriate for use.

2.2 Order Confirmation: After placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order, but it confirms that we have received it. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where the personalization details are inappropriate or the order is suspected to be fraudulent.

2.3 Pricing: All prices are listed in Australian Dollars and are subject to change without notice. Prices do not include shipping, taxes, or customs duties, which will be added to your order total.

2.4 Payments: We accept various payment methods as indicated on our website. Payment must be made in full at the time of order. By providing your payment information, you represent and warrant that you are authorized to use the payment method.

1. Production and Shipping

3.1 Production Time: Due to the personalized nature of our products, production times may vary. Estimated production times will be provided at the time of order, but we do not guarantee delivery dates.

3.2 Shipping: We offer various shipping options, and the cost will be calculated at checkout. Shipping times may vary depending on your location and chosen shipping method. We are not responsible for delays caused by shipping carriers or customs.

3.3 International Orders: If you are ordering from outside Australia, you may be subject to import duties and taxes, which are your responsibility. We recommend checking with your local customs office for more information.

1. Returns and Cancellations

4.1 Personalized Products: Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or there is an error on our part.

4.2 Order Cancellations: Once an order has been placed, it cannot be canceled if production has already begun. If you wish to cancel an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee cancellation.

4.3 Defective Products: If you receive a defective product, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund at our discretion.

1. Intellectual Property

5.1 Website Content: All content on our website, including text, images, graphics, logos, and software, is the property of Rapt In Memories and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.

5.2 Customization Details: By submitting photos, names, dates, and other customization details, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display the content for the purpose of fulfilling your order. You represent and warrant that you have the rights to the content and that it does not infringe on any third-party rights.

1. Limitation of Liability

6.1 Use of Website: Rapt In Memories is not liable for any damages arising from your use of our website or the products you purchase, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

6.2 Product Liability: Our liability for any defective product is limited to the replacement of the product or a refund of the purchase price. We are not liable for any loss of data, loss of profits, or any other consequential damages.

1. Privacy

Your use of our website is also governed by our Privacy Policy, which can be found here.

1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be resolved exclusively in the courts of Australia.

1. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: