How long does it take to make the urn?

The design of your urn usually takes 2-4 days. If you select a personalised urn, the time may alter slightly due to the added customisation process. Our goal is to guarantee that each urn meets your specifications and is created with care and accuracy.

How long does it take to receive my cremation urn?

The delivery time for your cremation urn depends on your location within Australia. Mostly, you can expect to receive your urn within 9 days from the date of order. We use reliable shipping services to assure timely and safe delivery.

If I choose to get a personalised urn made, do I see a proof before it is made?

Absolutely. If you choose to personalise your urn, you will receive a digital proof of the design. You can review this proof and make as many changes as you like until you are entirely pleased with the finished design. We believe in creating a product that perfectly honours your loved one, and your involvement is important in this process.

Will my cremation urn arrive safely and not damaged?

Yes, your urn will be carefully packaged to prevent any damage during transit. Each urn is placed into a strong MDF paper-wrapped presentation box, which is then bubble wrapped for added protection. We take every precaution to ensure that your urn arrives in perfect condition.

Do you make and send cremation urns internationally?

Yes, we are happy to make and send cremation urns internationally. Please note that international shipping may take a bit longer due to customs and other considerations. We appreciate your patience and will keep you updated on the progress of your shipment.

Will I receive a tracking number when my urn is shipped?

Yes, once your urn is shipped, you will receive an email with a tracking number. This allows you to follow your urns journey from our company to your doorstep. We believe in transparency and keeping you informed every step of the way.

Can my cremation urn be placed outside?

No, we do not recommend placing your cremation urn outside. Our urns are designed for indoor use only and should be kept out of direct sunlight and moisture to preserve their beauty and integrity. Proper care will ensure that your urn remains a timely tribute to your respected for years to come.