Privacy Policy.
Rapt In Memories is dedicated to protecting your privacy and ensuring the confidentiality of the personal information you provide. This Privacy Policy outlines how we collect, use, and protect the information we receive from you through our website, raptinmemories.com.au, in connection with the creation of personalised photo-wrapped urns.
Information We Collect
We may collect and process the following types of information:
Personal Information: This includes your name, email address, phone number, and billing and shipping addresses, which are collected when you place an order or communicate with us.
Payment Information: Details required for processing your payments, such as credit card information, are securely handled by our payment processors.
Photos and Customisation Details: We collect and use the photos you upload, along with names, dates, and any other personalisation details you provide for the creation of your custom urns.
Non-Personal Information: Information such as your IP address, browser type, and browsing behavior on our website, collected through cookies and similar technologies.
2. How We Use Your Information
The information we collect is used to:
Create Personalised Products: Your photos, names, dates, and other customisation details are used exclusively to design and produce the personalised urns you order.
Process and Fulfill Orders: Personal and payment information is used to process transactions, ship products, and communicate order status.
Customer Support: We use your contact details to respond to your inquiries, provide assistance, and address any concerns you may have.
Improve Our Services: Non-personal information is used to analyze website performance, enhance user experience, and develop new products and services.
Marketing Communications: With your consent, we may send you updates, promotions, and other communications. You can opt out of these communications at any time.
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: We partner with trusted third parties who assist in operating our website, processing payments, and delivering products. These providers are contractually obligated to protect your information and only use it for the services they provide to us.
Legal Compliance: We may disclose your information if required by law or if necessary to protect our legal rights, comply with legal obligations, or ensure the safety of our users.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide you with a better browsing experience. Cookies help us understand how you use our site, remember your preferences, and improve our services. You can manage cookie settings through your browser, but disabling cookies may limit your access to some features.
Data Security
We implement appropriate security measures to protect your personal information, including your photos and customization details, from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee complete security, and we encourage you to handle sensitive information carefully.
Your Rights and Choices
Access and Correction: You have the right to access and correct your personal information in our records.
Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Deletion: You may request the deletion of your personal information, including photos, subject to legal and contractual requirements.
7. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will update the effective date at the top of this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: